Terms and Conditions
Colourway Terms and Conditions
Payment in full is required before we can despatch your goods.
We accept payment by credit card and debit card via Worldpay and Paypal via our website. With neither of these payment portals do we have any access to your card details, we only see the information we need to mail the order to you.If you wish to pay by telephone we can accept credit card and debit card payments only - telephone +44 (0)1994 241333. The card details you give us will only be retained until your order is dispatched. Any amendments to an order after it has been placed online or by telephone should be notified to us by email or telephone as soon as possible. Our shop email is firstname.lastname@example.org.
For telephone enquiries please contact us between 9.30-5.30 weekdays, 9.30-5.00 Saturday. Our bricks and mortar store is closed on Sundays.
If you return an order or part order because you have simply changed your mind about the colour etc and there is no fault with the item itself we will credit your credit or debit card with the full value of the goods as soon as you have returned them in good saleable condition with ball bands intact and as new condition. You must notify us of returns by email or telephone and this notification is required within 18 working days of receipt of your parcel. Ideally goods should be returned using a proof of postage or signed for method.
If goods are returned because they are faulty, please contact us as soon as you discover the fault and we will arrange a replacement for you or cancel the order on receipt of your returned items. With the exception of production faults which are clearly the responsibility of the publishers of design books, we cannot accept design book returns for copyright reasons. If you need more information than that available on the website about the patterns in a particular title we are happy to send you additional pictures etc. by email so you can make the right decision in the first place, just ask!
As we do not use tracking services at this moment, please inform us within 1 week for UK orders once the order dispatch has been confirmed, or 2 weeks for overseas deliveries if the parcel has not arrived. If we are aware of any particular delays (public holidays, postal strikes) we will either advise you if we expect delivery to you within the next few days or will send you replacement goods as soon as they are available in stock. Alternatively we can refund the cost of your original order.
No personal data about our customers will ever be passed on to a third party. You can if you wish create an account via our new website where you can store things like wish lists you want to save etc but only you will be able to access the content. If you are an existing customer on our mailing list we will continue to keep you updated on new products etc as they appear.
On our new website these announcements will be sent to any new customers who register (or existing customers who wish to change to the new method) for a new regular monthly newsletter for which you can opt-in online or by phone. This newsletter will include information about new products and patterns, sale notifications, technical tips and book reviews as well as articles of more general interest to the yarn crafting community. Access to the newsletters will also be available online. If there is an urgent change (for example a product recall) we will contact all newsletter and existing mailing list customers by email but otherwise you will not be constantly pestered by unwanted promotional details.
The contact form below can be used for any queries you might have about any of the information above. You still retain all of your rights under current data protection and consumer legislation but if you have any problems at all with the site, the products or anything else the fastest and friendliest way to get things sorted is to speak to us as soon as possible for our deservedly famous personal service.