Terms and Conditions
Colourway Terms and Conditions
Payment Methods
Payment in full is required before we can despatch your goods.
We accept payment by credit card and debit card via Worldpay via our website. We don't have any access to your card details, we only see the information that we need to mail the order to you.
Returns
If you return an order or part order because you have simply changed your mind about the colour etc, and there is no fault with the item itself, then we will credit your credit or debit card with the full value of the goods as soon as we receive them in good saleable condition, with ball bands intact and condition "as new". In this scenario, you must pay for the return postage. Only in the event of a quality issue or defect, then we will also refund the return postage. Returns must be received by us within 28 of when you received them. It is recommended that goods should be returned using a proof of postage or signed for method.
If goods are returned because they are faulty, please contact us as soon as you discover the fault and we will arrange a replacement for you, or cancel the order on receipt of your returned items. With the exception of production faults which are clearly the responsibility of the publishers of design books, we cannot accept pattern/ design book returns for copyright reasons. If you need more information than that available on the website about the patterns in a particular title we are happy to send you additional pictures etc. by email so you can make the right decision.
In order to process a return, please first fill in the returns form on our website, selecting the "Return" drop down option. Fill in the order number and a description of what you are returning and the reason why. When you return the item, include a copy of the invoice and send your item to the postal address below.
Privacy Policy
No personal data about our customers will be passed on to a third party. You can if you wish create an account via our new website where you can store things like wish lists you want to save etc but only you will be able to access the content. If you are an existing customer on our mailing list we will continue to keep you updated on new products etc as they appear.
The contact form can be used for any queries you might have about any of the information above. You still retain all of your rights under current data protection and consumer legislation but if you have any problems at all with the site, products, or anything else, then do please contact us via the form, or as follows: