Postage and Packing

When you have filled your shopping basket and have completed your name and address details the postage and packaging rate for your destination zone will be shown. In order to support the Royal Mail we always use Royal Mail First Class rates for UK customers and Royal Mail Airmail Small Packet rates for the European Union, non EU European countries and World Zones 1 and 2. We only offer one non-tracked service for each region, if you wish to use a different Royal Mail option please use the Contact Us feature or telephone 01994 241333 during shop hours (listed on the Contact Us page) and speak to Teresa about any specialised requirements. It may be necessary for any non-standard arrangement for us to take your order via email or telephone. The shipping costs include a minor weight variation to cover the cost of packaging materials but is otherwise based solely on the Royal Mail weight tables.

Occasionally an order will weigh more than the limit for the standard service rates and we will then split the order into more than one parcel, however the cost will remain as quoted (VAT) will be included for EU member countries.

We will not accept orders for customers to have collected by their own collection/delivery agencies because of the fraud implications.