You can return products within 28 working days of receipt of your order. Once we have received your parcel, your account will be refunded for the full purchase price of the goods.
If goods are faulty, or if there is a quality issue, then a full refund for the goods and the cost of return postage will be refunded to you. If the return is not due to a fault or quality issue, then the cost of return postage must be paid by the buyer.
It is recommended that proof of postage be available when you return your parcel as we cannot take responsibility for missing returned items.

Due to copyright, Patterns/ books are non refundable.

If you want to return your items, please fill in the returns form on our website, selecting the "Return" drop down option.  Fill in the order number and a description of what you are returning and the reason why.  When you return the item, include the despatch note (keep the invoice for yourself), and send your item to the postal address below:

Colourway Yarns Limited, Unit 2, Centrum Park, Tewkesbury Road, United Kingdom  GL51 9FD